Upgrade and Downgrade

Scope: All Cloud Instances (Silver, Gold, Platinum)

Applies to: Monthly and Annual Subscriptions

At HostHash, we understand that your cloud requirements change as your business scales. Below are the protocols for modifying your subscription tier.

1. Upgrading Your Plan (Scaling Up)
You can upgrade your resources at any time. Upgrades are processed immediately to ensure zero downtime for your instances.

Silver to Gold: * Monthly: You will be charged the pro-rated difference between $29 and $149 for the remainder of your billing cycle.

Annual: Your Silver Annual ($279) will be credited toward the Gold Annual ($1,430). You simply pay the difference.

Gold to Platinum: * Since Platinum involves Dedicated Hardware, provisioning may take up to 15 minutes.

Note: Moving from a shared Gold environment to a Dedicated Platinum environment requires a brief reboot of your instance.

2. Downgrading Your Plan (Scaling Down)
Due to our Subscription Tenure and resource allocation policy, downgrading works differently than upgrading.

The Policy: You can "request" a downgrade at any time, but the change only takes effect at the end of your current paid tenure (Monthly or Annual).

No Pro-rated Refunds: If you move from Gold ($149) to Silver ($29) mid-month, you will not receive a refund for the price difference. Your Gold resources will remain active until the end of the month, and your next invoice will reflect the Silver price.

Technical Requirement: Scaling down (e.g., reducing NVMe storage from 320GB to 80GB) is technically complex. You must ensure your disk usage is below 80GB before the downgrade date, or the process will fail to prevent data loss.

3. Switching Billing Cycles (Monthly ↔ Annual)
Monthly to Annual: You can switch to an Annual plan at any time to lock in the 20% discount. We will apply your current month's payment toward the Annual total.

Annual to Monthly: This is considered a "Contract Modification." You may set your plan to switch to Monthly billing only at the end of your 12-month tenure. We do not allow switching from Annual to Monthly mid-year.